If you ordered firmware update, You need to provide "Installed SW Train Version" and "Installed SW MU Version" informations to us.
To find it, press and hold menu button and select software update. You will see it at first row as you see in screenshot below.
You may send us this screenshot via email (orders[at]vagupdate.com).
Do not send images over whatsapp because it will not be recorded under your order and also images are unable to be downloaded after some time passed.
We are unable to send you download URL without checking this info.
You will get download URL within 1-3 hours after providing the required information.
If your MIB or MMI has a spesific version which is not very common it may take up to 24 hours to get your software from dealer network and upload for your download.
