Distance Sales Agreement & Terms of Use
Last Updated: October 12, 2026
1. PARTIES
This Agreement has been signed between the following parties under the terms and conditions stated below.
BUYER: [customer_fullname] (hereinafter referred to as "BUYER")
SELLER: [store_name] (hereinafter referred to as "SELLER")
2. DEFINITIONS
LAW: Law No. 6502 on the Protection of Consumers. GOODS: Software, activation codes, digital content and similar tangible or intangible products prepared for use in electronic environments.
3. SUBJECT
This Agreement regulates the rights and obligations of the parties regarding the sale, delivery and use of the products and services ordered electronically by the BUYER through the SELLER's website.
4. SELLER INFORMATION
Title: [store_name]
Address: [store_address]
Phone: [store_telephone]
5. BUYER INFORMATION
[customer_fullname] - [shipping_full] - [customer_email]
6. ORDERER INFORMATION
[customer_fullname] [payment_company] - [payment_full]
7. PRODUCT INFORMATION
Payment Method: [payment_method]
Order Date: [date_added]
8. INVOICE INFORMATION
The invoice will be issued using the billing information provided by the BUYER and delivered electronically or together with the order, as applicable.
9. Terms of Use and Acceptance
By accessing the website, placing an order or using the SELLER's products or services, the BUYER confirms that these terms have been read and accepted. If the BUYER does not agree with these terms, the BUYER must not place an order or use the relevant service.
10. Cookies
VAGupdate uses cookies and similar technologies in accordance with its Privacy Policy and applicable law.
11. Licensing Rights
All intellectual property rights relating to software, files, documents, databases, technical materials and other digital content supplied by the SELLER remain with the applicable rights holder. The BUYER receives only the usage rights expressly provided with the purchased product or service. Unauthorized copying, redistribution, resale, publication or transfer is prohibited.
12. User Comments
The SELLER is not responsible for opinions, comments or other content independently submitted by users, except to the extent otherwise required by applicable law.
13. Hyperlinking to our Content
Approved organizations may link to publicly available pages of the website provided that such links are lawful, accurate and do not falsely imply sponsorship, endorsement or partnership by the SELLER.
14. iFrames
Framing, embedding or otherwise displaying the SELLER's website within another website or application requires prior written permission unless expressly permitted by law.
15. Content Liability
The SELLER is not responsible for the content, security, availability or privacy practices of third-party websites that link to or are linked from the SELLER's website.
16. Reservation of Rights
The SELLER reserves the right to request the removal of links, references or uses of its content that are misleading, unlawful, unauthorized or harmful to its rights or legitimate interests.
17. Removal of Links from our Website
The SELLER may remove or modify external links appearing on its website when reasonably necessary for security, accuracy, legal compliance or service quality.
18. Component Protection Removal & Technical Requirements
A VAS6154 diagnostic interface and a 64-bit Windows PC are required for component protection removal unless different requirements are expressly stated for the purchased service. These devices are not included in the service price. Clone VAS6154 or RED VNCI interfaces may be supported where technically compatible, while devices requiring unsupported third-party drivers, including certain Vxdiag or Passthru configurations, may not be supported.
The BUYER is responsible for providing compatible equipment and must provide reasonable proof of lawful ownership or possession of the relevant vehicle or component when requested. The SELLER may request serial numbers, FAZIT ID, donor VIN, vehicle VIN, purchase documents or identification information where necessary for security or manufacturer procedures.
Used parts may require manufacturer or backend approval. Where such approval is denied for reasons outside the SELLER's control, the SELLER shall not be responsible for the manufacturer's decision, subject to any mandatory rights available to the BUYER under applicable law.
19. General Technical Requirements & Installation Responsibility
A. Installation Responsibility:
Unless expressly stated otherwise in the purchased service, the BUYER is responsible for performing the installation and for ensuring that all required technical conditions are satisfied before and during any installation, programming, coding, activation, firmware update, recovery or other technical procedure. The SELLER shall not be liable for failures, incomplete installations, corrupted software, communication failures, control-unit failures, loss of functionality or other problems caused by defective, incompatible or unstable SD cards, USB devices, computers, network equipment, diagnostic interfaces, cables, third-party hardware or software, insufficient vehicle battery voltage, battery depletion, interruption of electrical power, interruption of the installation process, incorrect operation by the BUYER or any other circumstance outside the SELLER's reasonable control.
B. Remote Programming & Connection Conditions:
For remote programming, coding, activation, software installation, firmware update, recovery or similar services, the BUYER must provide at least 30 Mbit/s stable internet, a reliable and uninterrupted connection between the programming computer and the vehicle, and a professional battery stabilizer/power supply capable of maintaining the vehicle's required voltage throughout the entire procedure.
The BUYER expressly acknowledges and accepts that interruption or instability of the internet connection, TeamViewer or other remote-access session, VPN connection, Ethernet/ENET connection, USB connection, VAS or other diagnostic/programming interface, vehicle communication, computer operation, electrical supply or vehicle battery voltage may interrupt the programming process. Battery depletion, voltage drop, power failure, accidental ignition switching, removal or disconnection of cables, shutdown or restart of the computer, router, diagnostic interface or vehicle system, loss of vehicle communication or any similar event may cause programming to fail and may render an infotainment system, control unit, electronic component or the vehicle itself temporarily or permanently inoperative.
The SELLER, including VAGupdate, accepts no responsibility for programming failure, software corruption, loss of communication, control-unit failure, loss of functionality, a non-starting or immobilized vehicle, towing costs, workshop costs, labour charges, diagnostic expenses, transportation expenses, loss of use or other direct or indirect consequences resulting from an interruption, disconnection, voltage failure, battery depletion, equipment failure or other circumstance outside the SELLER's reasonable control.
C. Recovery, Additional Software, Hardware & Costs:
If an interruption, connection failure, battery or voltage problem, equipment malfunction or other event described above causes the vehicle, infotainment system, control unit or any electronic component to become inoperative or requires additional work to restore normal operation, any additional software, firmware, licenses, activation data, recovery files, diagnostic access, programming equipment, replacement hardware, control units, interfaces, cables, adapters, workshop procedures, remote recovery services, on-site services, shipping or any other products or services required for recovery shall not be considered part of the original order or purchase price unless expressly stated otherwise in writing.
The SELLER/VAGupdate is under no obligation to provide any such additional software, firmware, license, hardware, equipment, replacement part, recovery file, diagnostic access, programming service or other recovery resource free of charge. The BUYER may obtain any required software, hardware, parts, equipment, programming service, recovery service or other necessary resource from an independent third-party provider of the BUYER's choice.
Alternatively, where technically possible and accepted by VAGupdate, the BUYER may request the required recovery products or services from the SELLER. Such work shall constitute an additional service, and the SELLER may charge an additional fee for software, firmware, licenses, hardware, parts, equipment, labour, diagnostic access, remote programming, recovery work, shipping or any other resources required to restore the affected component or vehicle to an operational condition. The SELLER may provide a separate quotation before supplying such additional products or services.
Where an excess payment, advance payment, credit balance, refundable balance, deposit or any other amount belonging to the BUYER is held by the SELLER, the BUYER authorizes the SELLER, to the extent permitted by applicable law and following determination of the applicable additional charge, to deduct the agreed cost of such additional software, hardware, recovery products, programming services or other recovery-related services from that amount. Any remaining balance shall be handled in accordance with the applicable payment and refund terms. Nothing in this section shall exclude or limit any liability or statutory consumer right that cannot legally be excluded or limited under applicable mandatory law.
20. Right of Withdrawal Exception
Where permitted by applicable law, the right of withdrawal may not apply to digital content that is supplied immediately with the BUYER's prior express consent and acknowledgement that performance has begun and that the applicable right of withdrawal will consequently be lost.
21. Account Responsibilities
The BUYER is responsible for maintaining the confidentiality and security of account credentials and for activity carried out through the BUYER's account, except where unauthorized access results from a matter attributable to the SELLER.
22. Digital Content & Software Return Policy
For digital products and downloadable files, once delivery or download has commenced with the BUYER's legally required consent and acknowledgement, returns or refunds may be restricted to the extent permitted by applicable law. Nothing in this provision limits mandatory rights relating to defective, non-conforming or incorrectly supplied digital content.
Unless expressly stated otherwise, vehicle-specific software is supplied for use with the original vehicle associated with the specified VIN (Chassis Number). Attempting to install or operate vehicle-specific software on a different vehicle, incompatible component or test bench may result in installation failure, loss of functionality or incompatibility. The BUYER is responsible for ensuring that the installation environment corresponds to the vehicle and component information supplied when ordering.
SFD Token Generation – Non-Refundable Digital Product
SFD (Vehicle Diagnostic Protection) tokens are digitally generated, transaction-specific authorization products. Each token is generated using the specific request data supplied by the BUYER and may be subject to vehicle, control-unit, diagnostic-session, validity-period or other technical restrictions.
Once an SFD token has been successfully generated, the order is considered fulfilled with respect to that token, and the token is non-cancellable and non-refundable to the extent permitted by applicable law. This condition applies regardless of whether the BUYER subsequently uses, downloads, copies, activates or applies the generated token.
SFD Request HEX Validity and BUYER Responsibility: Each SFD token is generated exclusively for the specific Request HEX code submitted by the BUYER. The BUYER is solely responsible for ensuring that the Request HEX code remains valid and unchanged until the generated token has been successfully applied. Any modification, regeneration, replacement, expiration or change of the original Request HEX code, whether intentional or unintentional, may render the generated token permanently invalid or unusable. Such invalidation shall not constitute a valid reason for cancellation, refund, replacement or free regeneration of the token, provided that the SELLER correctly generated the token using the original Request HEX code supplied by the BUYER. Any additional token required as a result of a changed, expired or regenerated Request HEX code must be purchased separately at the applicable price. The BUYER expressly acknowledges and accepts responsibility for maintaining the validity of the submitted Request HEX code and for consequences arising from its modification or expiration, except where attributable to the SELLER.
Incorrect request data, an expired diagnostic session, incompatible equipment, failure to apply the token, changes to the vehicle or control-unit session, or the BUYER's decision not to use the generated token shall not, by themselves, constitute grounds for a refund where the token was correctly generated in accordance with the information supplied by the BUYER.
By placing an order, the BUYER requests the immediate generation and supply of the SFD token. Where legally required, the SELLER shall obtain the BUYER's separate prior express consent and acknowledgement concerning immediate performance and the resulting loss of the statutory right of withdrawal before generation begins.
Exception: This non-refund policy does not exclude mandatory consumer rights, including remedies for a token that was incorrectly generated due to an error attributable to the SELLER, was not delivered as agreed, or otherwise fails to conform to the contract.
23. Compatibility Verification
The BUYER is responsible for providing accurate vehicle, VIN, hardware and software information and for verifying compatibility where sufficient compatibility information has been made available by the SELLER. Where the SELLER expressly confirms compatibility in writing based on accurate information supplied by the BUYER, such confirmation shall form part of the relevant order.
24. Physical Product Return & Right of Withdrawal Conditions
For physical products, the BUYER may exercise any statutory right of withdrawal applicable to the transaction within the legally prescribed period. The applicable period generally begins when the product is received, subject to the relevant mandatory consumer legislation.
The BUYER must notify the SELLER of the withdrawal using a legally valid method and return the product within the applicable statutory period. Return shipping, customs charges and other costs shall be allocated in accordance with applicable law and the information provided to the BUYER before purchase.
Exceptions: Statutory exceptions to the right of withdrawal may apply, including, where permitted by law, to personalized or custom-made products, certain sealed goods once unsealed, and digital content supplied under the conditions specified by applicable consumer law.
25. Resolution of Disputes, PayPal & Bank Chargeback Policy
The BUYER is encouraged to contact VAGupdate directly before initiating a payment dispute or chargeback so that any technical, delivery or billing issue can first be investigated and, where appropriate, resolved.
Where a PayPal dispute, card dispute or bank chargeback is initiated, the SELLER may temporarily restrict access to the disputed order, associated downloads, activations or support while the payment dispute is being investigated, to the extent reasonably necessary to protect the disputed transaction and subject to applicable law and payment-provider rules.
Nothing in this Agreement prevents the BUYER from exercising any statutory right to dispute an unauthorized, fraudulent, incorrectly charged or otherwise legally disputable transaction.
Procedure for Support and Return Requests:
- Visit https://www.vagupdate.com/return-request
- Enter the Order ID, full name and a detailed description of the issue.
Any consumer dispute resolution mechanism that is mandatory or available under the law applicable to the BUYER remains unaffected by this Agreement.
26. Authorized Court & Applicable Consumer Rights
Any dispute arising from this Agreement shall be resolved by the courts, consumer arbitration committees or other competent authorities having jurisdiction under applicable law. Nothing in this Agreement deprives a consumer of the protection of mandatory jurisdiction rules applicable at the consumer's place of residence or other rights that cannot lega